Zendesk keyboard shortcuts
Zendesk is customer support software where agents answer tickets from email, chat, and other channels. Its Agent Workspace keys jump between views and search, reply or add internal notes, set ticket status, and format replies.
Windows, macOS · 36 shortcutsTickets
Open the reply editor, apply a macro, change ticket status, and move through tickets.
| Action | Shortcuts |
|---|---|
| Open the public reply editor | WindowsCtrl + Alt + C macOSCmd + Option + C |
| Open the internal note editor | WindowsCtrl + Alt + X macOSCmd + Option + X |
| Open the macro menu | WindowsCtrl + Alt + M macOSCmd + Option + M |
| Open apps | WindowsCtrl + Alt + A macOSCmd + Option + A |
| Open the ticket status menu | WindowsCtrl + Alt + U macOSCmd + Option + U |
| Set status to Open | WindowsCtrl + Alt + O macOSCmd + Option + O |
| Set status to Pending | WindowsCtrl + Alt + P macOSCmd + Option + P |
| Set status to On-hold | WindowsCtrl + Alt + D macOSCmd + Option + D |
| Set status to Solved | WindowsCtrl + Alt + S macOSCmd + Option + S |
| Close the current ticket tab | WindowsCtrl + Alt + W macOSCmd + Option + W |
| Open the next ticket | WindowsCtrl + Alt + Down Arrow macOSCmd + Option + Down Arrow |
Composer
Format a reply or note with the Agent Workspace composer shortcuts.
| Action | Shortcuts |
|---|---|
| Insert an inline image | WindowsCtrl + M macOSCmd + M |
| Insert a link | WindowsCtrl + K macOSCmd + K |
| Decrease indentation | WindowsCtrl + [ macOSCmd + [ |
| Increase indentation | WindowsCtrl + ] macOSCmd + ] |
| Bold text | WindowsCtrl + B macOSCmd + B |
| Italicize text | WindowsCtrl + I macOSCmd + I |
| Format inline code | WindowsCtrl + Shift + 5 macOSCmd + Shift + 5 |
| Format a code block | Windows / macOSShift + 6 |
| Toggle a numbered list | Windows / macOSShift + 7 |
| Toggle a bulleted list | Windows / macOSShift + 8 |
| Format a quote | Windows / macOSShift + 9 |
Source
official Zendesk Agent Workspace shortcuts · Checked
Zendesk Agent Workspace keyboard shortcut cheat sheet and dashboard shortcut article checked September 1, 2026. The cheat sheet uses Ctrl or Cmd notation, and some commands depend on the active ticket or editor.