Zendesk keyboard shortcuts

Zendesk publishes an Agent Workspace keyboard cheat sheet for navigation, ticket actions, status changes, and composing replies or internal notes.

Windows, macOS · 36 shortcuts

Move between Zendesk areas, ticket tabs, and the controls in the active ticket.

ActionWindowsmacOS
Open HomeCtrlAltHCmdOptionH
Open ViewsCtrlAltVCmdOptionV
Focus the current ticketCtrlAltTCmdOptionT
Focus the requesterCtrlAltRCmdOptionR
Create a new ticketCtrlAltNCmdOptionN
Move to the next ticket tabCtrlAltTabCmdOptionTab
Move to the previous ticket tabCtrlAltShiftTabCmdOptionShiftTab
Move up in a listShiftUp ArrowShiftUp Arrow
Move down in a listShiftDown ArrowShiftDown Arrow
Open the focused itemEnterEnter
Select the focused itemSpaceSpace
Preview the focused itemXX

Tickets

Open the reply editor, apply a macro, change ticket status, and move through tickets.

ActionWindowsmacOS
Open the public reply editorCtrlAltCCmdOptionC
Open the internal note editorCtrlAltXCmdOptionX
Open the macro menuCtrlAltMCmdOptionM
Open appsCtrlAltACmdOptionA
Open the ticket status menuCtrlAltUCmdOptionU
Set status to OpenCtrlAltOCmdOptionO
Set status to PendingCtrlAltPCmdOptionP
Set status to On-holdCtrlAltDCmdOptionD
Set status to SolvedCtrlAltSCmdOptionS
Close the current ticket tabCtrlAltWCmdOptionW
Open the next ticketCtrlAltDown ArrowCmdOptionDown Arrow

Composer

Format a reply or note with the Agent Workspace composer shortcuts.

ActionWindowsmacOS
Insert an inline imageCtrlMCmdM
Decrease indentationCtrl[Cmd[
Increase indentationCtrl]Cmd]
Bold textCtrlBCmdB
Italicize textCtrlICmdI
Format inline codeCtrlShift5CmdShift5
Format a code blockShift6Shift6
Toggle a numbered listShift7Shift7
Toggle a bulleted listShift8Shift8
Format a quoteShift9Shift9

Make a printable Zendesk sheet