Intercom keyboard shortcuts

Conversation actions

Open the Inbox menus, assign or snooze a conversation, and change its state without reaching for the action bar.

Action	Windows	macOS
Open the left menu	`[`	`[`
Open the right menu	`]`	`]`
Show or hide conversation events	`CtrlE`	`CmdE`
Close the conversation	`CtrlShiftY`	`CmdShiftY`
Reopen the conversation	`CtrlShiftO`	`CmdShiftO`
Snooze the conversation	`Z`	`Z`
Mark as priority	`P`	`P`
Assign the conversation	`A`	`A`
Start a new conversation	`C`	`C`
Tag the latest message	`ShiftT`	`ShiftT`

Switch inboxes, move between conversations, change layout, and select several conversations at once.

Action	Windows	macOS
Switch to another inbox	`G`	`G`
Open the previous conversation	`J`	`J`
Open the next conversation	`K`	`K`
Change the Inbox layout	`L`	`L`
Move to the top of the conversation	`CtrlUp`	`CmdUp`
Move to the bottom of the conversation	`CtrlDown`	`CmdDown`
Start bulk selection	`X`	`X`
Move to the previous page	`Up`	`Up`
Move to the next page	`Down`	`Down`

Switch between reply and note, send a response, and insert common content in the conversation composer.

Action	Windows	macOS
Switch to reply	`R`	`R`
Switch to note	`N`	`N`
Send the response	`CtrlEnter`	`CmdEnter`
Send and close the conversation	`CtrlShiftEnter`	`CmdShiftEnter`
Send and snooze the conversation	`CtrlAltEnter`	`CmdOptionEnter`
Insert a GIF	`CtrlShiftG`	`CmdShiftG`
Insert an image	`CtrlShiftI`	`CmdShiftI`
Insert an article	`CtrlShiftH`	`CmdShiftH`
Attach a file	`CtrlShiftA`	`CmdShiftA`
Open the emoji picker	`:`	`:`
Open macros	`\`	`\`
Cross-post a note to a ticketThe same send-and-close chord is used when a ticket cross-post is available.	`CtrlShiftEnter`	`CmdShiftEnter`