Intercom keyboard shortcuts

Intercom brings customer chats, emails, and tickets into one Inbox for your support team. Many of its keys run through the Command K menu to assign, snooze, or close conversations, and others switch inboxes or move between reply and note.

Windows, macOS · 31 shortcuts

Conversation actions

Open the Inbox menus, assign or snooze a conversation, and change its state without reaching for the action bar.

ActionShortcuts
Open the left menu
Windows / macOS[
Open the right menu
Windows / macOS]
Show or hide conversation events
WindowsCtrl + E
macOSCmd + E
Close the conversation
WindowsCtrl + Shift + Y
macOSCmd + Shift + Y
Reopen the conversation
WindowsCtrl + Shift + O
macOSCmd + Shift + O
Snooze the conversation
Windows / macOSZ
Mark as priority
Windows / macOSP
Assign the conversation
Windows / macOSA
Start a new conversation
Windows / macOSC
Tag the latest message
Windows / macOSShift + T

Inbox navigation

Switch inboxes, move between conversations, change layout, and select several conversations at once.

ActionShortcuts
Switch to another inbox
Windows / macOSG
Open the previous conversation
Windows / macOSJ
Open the next conversation
Windows / macOSK
Change the Inbox layout
Windows / macOSL
Move to the top of the conversation
WindowsCtrl + Up
macOSCmd + Up
Move to the bottom of the conversation
WindowsCtrl + Down
macOSCmd + Down
Start bulk selection
Windows / macOSX
Move to the previous page
Windows / macOSUp
Move to the next page
Windows / macOSDown

Composer

Switch between reply and note, send a response, and insert common content in the conversation composer.

ActionShortcuts
Switch to reply
Windows / macOSR
Switch to note
Windows / macOSN
Send the response
WindowsCtrl + Enter
macOSCmd + Enter
Send and close the conversation
WindowsCtrl + Shift + Enter
macOSCmd + Shift + Enter
Send and snooze the conversation
WindowsCtrl + Alt + Enter
macOSCmd + Option + Enter
Insert a GIF
WindowsCtrl + Shift + G
macOSCmd + Shift + G
Insert an image
WindowsCtrl + Shift + I
macOSCmd + Shift + I
Insert an article
WindowsCtrl + Shift + H
macOSCmd + Shift + H
Attach a file
WindowsCtrl + Shift + A
macOSCmd + Shift + A
Open the emoji picker
Windows / macOS:
Open macros
Windows / macOS\
Cross-post a note to a ticketThe same send-and-close chord is used when a ticket cross-post is available.
WindowsCtrl + Shift + Enter
macOSCmd + Shift + Enter

Source

official Intercom Inbox keyboard shortcuts · Checked

Intercom documents the same direct shortcuts for Mac and Windows with Command or Control modifiers. The direct keys work outside the composer on QWERTY keyboards in Chrome or Edge, and the Command-K menu remains available from the Inbox.

Make a printable Intercom sheet