Freshdesk keyboard shortcuts

Freshdesk splits its shortcut map by screen. These entries cover global navigation, ticket lists, selected tickets, and the ticket editor so support agents can move through a queue and reply without leaving the keyboard.

Windows, macOS · 36 shortcuts

Use the two-key routes and search command to reach the main Freshdesk areas from anywhere in the app.

ActionWindowsmacOS
Open DashboardGthenDGthenD
Open TicketsGthenTGthenT
Open SocialGthenEGthenE
Open SolutionsGthenSGthenS
Open ForumsGthenFGthenF
Open CustomersGthenCGthenC
Open ReportsGthenRGthenR
Open AdminGthenAGthenA
Create a new ticketGthenNGthenN
Compose an outbound emailGthenMGthenM
Show the shortcut list??

Ticket list

Page through tickets, move between rows, and select records while the ticket list has focus.

ActionWindowsmacOS
Go to the next ticket pageAltRightOptionRight
Go to the previous ticket pageAltLeftOptionLeft
Move to the previous ticketUpUp
Move to the next ticketDownDown
Select the highlighted ticketXX
Open ticket viewsVV
Open scenariosSS

Ticket actions

Open and move through a ticket, then reply, forward, add a note, or change its status from the ticket view.

ActionWindowsmacOS
Scroll the selected ticketSpaceSpace
Open the selected ticketEnterEnter
Open the next conversationJJ
Open the previous conversationKK
Reply to the ticketRR
Forward the ticketFF
Add a noteNN
Manage watchersWW
Log timeMM
Change priorityPP
Delete the ticket##
Close the ticket~~
Close the ticket without sending emailAlt~Option~
Mark the ticket as spam!!
Expand ticket conversations]]

Ticket editor

Send a reply or choose a send status directly from the editor after composing a ticket response.

ActionWindowsmacOS
Send the replyFreshdesk also documents Enter alone in the editor as a send command.CtrlEnterCmdEnter
Open the send and status menuAltCtrlEnterOptionCmdEnter

Make a printable Freshdesk sheet