Freshdesk keyboard shortcuts

Freshdesk is a help desk where support teams track and answer customer tickets. Its shortcuts jump between areas with two-key routes, move through the ticket list, and let you reply, forward, add a note, or change a ticket's status.

Windows, macOS · 36 shortcuts

Use the two-key routes and search command to reach the main Freshdesk areas from anywhere in the app.

ActionShortcuts
Open Dashboard
Windows / macOSG then D
Open Tickets
Windows / macOSG then T
Open Social
Windows / macOSG then E
Open Solutions
Windows / macOSG then S
Open Forums
Windows / macOSG then F
Open Customers
Windows / macOSG then C
Open Reports
Windows / macOSG then R
Open Admin
Windows / macOSG then A
Create a new ticket
Windows / macOSG then N
Compose an outbound email
Windows / macOSG then M
Show the shortcut list
Windows / macOS?

Ticket list

Page through tickets, move between rows, and select records while the ticket list has focus.

ActionShortcuts
Go to the next ticket page
WindowsAlt + Right
macOSOption + Right
Go to the previous ticket page
WindowsAlt + Left
macOSOption + Left
Move to the previous ticket
Windows / macOSUp
Move to the next ticket
Windows / macOSDown
Select the highlighted ticket
Windows / macOSX
Open ticket views
Windows / macOSV
Open scenarios
Windows / macOSS

Ticket actions

Open and move through a ticket, then reply, forward, add a note, or change its status from the ticket view.

ActionShortcuts
Scroll the selected ticket
Windows / macOSSpace
Open the selected ticket
Windows / macOSEnter
Open the next conversation
Windows / macOSJ
Open the previous conversation
Windows / macOSK
Reply to the ticket
Windows / macOSR
Forward the ticket
Windows / macOSF
Add a note
Windows / macOSN
Manage watchers
Windows / macOSW
Log time
Windows / macOSM
Change priority
Windows / macOSP
Delete the ticket
Windows / macOS#
Close the ticket
Windows / macOS~
Close the ticket without sending email
WindowsAlt + ~
macOSOption + ~
Mark the ticket as spam
Windows / macOS!
Expand ticket conversations
Windows / macOS]

Ticket editor

Send a reply or choose a send status directly from the editor after composing a ticket response.

ActionShortcuts
Send the replyFreshdesk also documents Enter alone in the editor as a send command.
WindowsCtrl + Enter
macOSCmd + Enter
Open the send and status menu
WindowsAlt + Ctrl + Enter
macOSOption + Cmd + Enter

Source

official Freshdesk keyboard shortcuts · Checked

The current Freshdesk support reference covers Freshdesk Omni accounts and notes that accounts created before December 2025 may see a different shortcut set. Shortcuts must be enabled from Profile > Keyboard Shortcuts.

Make a printable Freshdesk sheet